Firms stand to benefit from creating mobile apps designed around specific job functions. Utility companies who have done so have already seen a 20% increase in field force productivity and a 23% improvement in meeting service level agreements, according to PA Consulting . It is clear that understanding mobility can lead to huge benefits, both internally and externally. Understanding where these opportunities lie and how to get the maximum value out of them is the next challenge.
This white paper will look at how utility companies can transform business operations, workforce management and customer engagement by creating the mobile tools that provide employees, third parties and customers with what they need for the utilities sector.