Hanson UK, part of the HeidelbergCement Group, is a leading supplier of cement, concrete, aggregates and asphalt to the construction industry.
With a large number of customers located throughout England, Wales and Scotland, Hanson wanted a mobile solution for field agents and their managers to improve customer management through easy intuitive access to clear well-presented information to tackle long standing invoice query management issues. The mobile solution would provide easy access to customer accounts, sales, invoice queries, and open quotations whilst providing the ability to resolve queries, capture visit details and, create real-time quotations.
In the past, sales managers needed to ensure that they had all the necessary customer information with them before they left the office. This often made it difficult to respond to queries coming in real-time, as they had no access to the data they required to handle issues effectively.
Through EE’s customised mobile app partnership with Mubaloo, Mubaloo’s consultancy team worked with Hanson to define how to utilise 4G powered iPad’s to support the sales process and better equip sales managers in the field.