Mitie is a facilities management company, providing facilities, property and energy management for a wide range of public and private sector businesses. It has revenues in excess of £2bn and approximately 70,000 employees.
To ensure excellent service delivery to their clients, Mitie uses their unique web-based business intelligence and account management tool, Miworld, which leverages the concepts of ‘Big Data’ and aggregates information from their core FM services and systems in one consistent, easy-to-use portal. This was developed by Mitie’s in-house team and enables their Facilities Managers (FMs) and their clients to monitor, manage and act strategically on information presented across their entire property estate.
To take Miworld to the next level and to continue to improve the customer experience, Mitie approached Mubaloo about creating an app specifically for its FMs. Mitie wanted the app to provide easy access to property information for their FMs at anytime and anywhere. It will also help them plan activities and manage issues more efficiently than before.
Realising that FMs may go into areas with poor mobile connectivity or no Wi-Fi connection, the app needed to be available offline.