In 2011, Unite worked with Mubaloo to launch an app for its facilities management maintenance team that led to a 30% increase in the number of jobs completed per week. The app also provided Unite Students, previously known as UNITE GROUP, with data about common faults, job time trends and other information that has helped Unite improve its operations and customer service.
Following the success of the maintenance app and internal research which showed the dramatic rise and type of use of smart devices among students, Unite wanted to create a new way for students to report issues and receive updates. Unite wanted to utilise mobile so students could quickly and easily register maintenance issues as at the time. Prior to creating the new MyUnite student app, students could log issues online or in person.