Unipart Group is a leading provider of manufacturing, logistics and consultancy services. Unipart specialises in helping its clients improve productivity and enhance performance through the wide range of business support services it offers. An integral part of Unipart’s unique market proposition is Unipart Expert Practices (UEP), who use the Unipart Way framework to empower client organisations with a set of tools and techniques for achieving operational excellence.
Unipart offers support and coaching to help clients in their Unipart Way journey and address the challenges of using these tools and techniques. Traditionally this involves face to face on site coaching with the clients This is both costly and challenging to deliver the valuable support needed to the clients to drive sustainment, of any changes made during an implementation. Consequently, Unipart developed the eCoaching system which combines a suite of tools and techniques and uses technology to deliver the much needed support ‘anytime, anywhere,’ which has produced market leading sustainment results with a number of clients.
To increase their market share through innovation, Unipart’s in-house development team built an application that would act as a two-way communication tool between coaches and clients, utilising the eCoaching system, enabling them to conduct a ‘virtual visit’ of a client site to conduct coaching based on evidence uploaded.
Unipart approached Mubaloo to help enhance the eCoaching mobile app to provide their customers with the most innovative and user-friendly product. Following a full review of the app, Mubaloo advised on how to improve the current UX and backend architecture to support Unipart’s primary objective: to empower coaches with a tool that allows them to deliver valuable coaching remotely.
The wider impact for Unipart would be that coaches are able to provide more high quality coaching sessions with clients, and internally with their own people, than if they were having to meet face-to-face.