According to recent research, 45 percent of respondents said current enterprise applications were too complex and too “clunky” for most employees. The survey, by mobilisation platform Capriza*, found that productivity and customer interactions have been significantly impacted by the complexity of enterprise applications and the IT infrastructures used to deliver them.
The survey also found that just 38 percent of enterprise applications were considered “mobile-friendly” by respondents. These complexities have led many employees to turn away from company approved apps; opting to use off the shelf productivity apps to complete tasks – with 81% citing efficiency and user experience as the reason.
Employees continue to use consumer apps in the workplace, seeing them as a superior alternative. As a result, IT is less able to control the activity within these apps which could impact the security of the data being stored or transferred.
Enterprise apps, much like consumer apps, need to consider the end user to increase adoption and drive value. If employees don’t see the value in using the app, they simply won’t use it. Forcing employees to use bad software or bad apps will very quickly result in disgruntled and disengaged employees, leading to an impact on the bottom line. This is an issue that we have seen time and time again. Through Mubaloo’s consultancy service, we help companies discover where the problems lie and how to fill the gaps, using of mobile.
Companies need to empower their employees to tackle the task at hand to suit the specific needs of each user. For many years now, companies have created a ‘one size fits all’ solution to provide functionality to all teams. This creates issues for individual users where they need to wade through many unnecessary screens to find the information they want.
As explained in our five key success factors for mobile apps whitepaper, without thinking about the user experience (UX), apps need to start with the needs of the user, with a heavy focus on creating a solution that helps them most. Prototypes and minimal viable products can be developed during the UX and UI stages of development, to test the user’s journey through the app and its usability, prior to going into development.
Due to the amount of money and time companies have invested in their legacy enterprise solutions, it is often difficult to ‘rip and replace’ what is already there. However, if these solutions impact productivity and employee engagement, the lack of action could be costly.
When companies think about mobile apps, they need to keep it as simple as possible. This means listening to and speaking to users. Taking an agile approach to development will encourage change and identify areas of concern, before development moves ahead.
Whilst $3.5 trillion is being spent by businesses on IT, according to Gartner, much of this spend is tied to contracts of hardware and software that no-longer meets the demands of the modern world. As a result, companies often have to spend more to find workarounds for mobilising key processes due to added complexities. Until more companies can move to modern architecture, they will face the same issues of using enterprise applications that are not fit for the modern mobile workforce.
*Capriza surveyed 1,200 enterprise application users and 300 IT executive for the report