How Retailers are Using Chatbots to Service Customers

How Retailers are Using Chatbots to Service Customers

Modern retail is experiencing a role reconfiguration. Traditionally, it was the product that brought customers to a retailer. Not anymore. Now, customer engagement drives the industry, and in an increasingly digital marketplace the essence of customer engagement lies...

The Future of Retail

What does the shopping experience of the future look like, especially in luxury retail? Many retailers today are looking to take advantage of new and existing technology to enhance their customer’s shopping experience, but not all gadgets and innovations are...

Westminster Media Forum: The UK Fashion Industry

Mubaloo’s London MD, Sarah Weller, was invited to present at Westminster Media Forums’ recent Keynote Seminar: The UK Fashion Industry. With online and mobile business booming, what are the best approaches to ensuring that physical outlets play a complementary role in...

Will consumers tap mobile payments this holiday season?

With Christmas just around the corner, that only means one thing – shopping (well, and dining out, company drinks and playing a strangely high number of board games). With schemes like Black Friday and Cyber Monday expected to smash all previous records, will...

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