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Equiniti Pension Solutions
Compendia App


Equiniti Pension Solutions is one of the largest providers of pension, payroll and annuity administration in the UK. Supporting 3 million members, across 751 clients in the public and private sector, Equiniti Pension Solutions makes payments totalling over £13 billion per annum to 2.3 million pensioners in 180 countries.

Equiniti Pension Solutions employs a technologically focused approach to provide schemes and their members with pension administration, pensioner payroll, actuarial valuation and data analysis.

Equiniti Pension Solutions approached Mubaloo to partner in the development of an app as part of its member self-service strategy, helping to build upon the company’s brand perception as technology leaders. The self-service app was developed to provide an enhanced service and user experience to members helping them manage their retirement planning.

Equiniti Paymaster App in-app screenshots


Mubaloo worked with Equiniti Pension Solutions to create a rich and engaging experience that could be tailored for Equiniti’s partners, to provide value and easy access to pension information.

As part of a digital transformation, Equiniti worked with Mubaloo’s sister company, TRW Digital, to create a responsive website. With a strong focus to drive end-user adoption and long-term use, immersive UI design was developed to create a consistent, rich and friendly user experience across all devices.

The Equiniti Pension Solutions app is an interactive and engaging addition to Equiniti’s self-service suite. The user is provided with full control of their pension plan through the app, including the option to switch money between multiple funds. Through scenario mapping and graphic representation of data, to show transaction history, growth assumptions and projection, end-users are better equipped with the tools to make better-educated decisions on their investments.

The app was developed to provide an enhanced interactive feature set to keep members engaged and informed and empower them to make important decisions about their retirement planning. App usage is made easier through TouchID functionality, in addition to tackling the issue of data security.

Through enabling push notifications, end-users can receive direct messaging, allowing a more interactive experience.

Equiniti Paymaster App in-app screenshots


The introduction of the Equiniti Pension Solutions app is transforming the way members interact and engage with their pension schemes.

As more and more people demand immediate access and management of personal assets, the Equiniti Pension Solutions App will allow clients to track the performance of their pension investments and see the total value of their funds anywhere, anytime.

Equiniti has reported a 500% increase in the number of members using the Equiniti Pension Solution self-service app over the past year.

Equiniti Paymaster App in-app screenshots

Equiniti Pensions Solutions partnered with MubalooTRW to design and build an industry leading, intuitive and interactive responsive website and mobile App for our scheme members. We are delighted with the results that provide our members with a truly engaging experience and empower them to take important decisions about their retirement planning.

Richard Llambias, Head of Product Strategy

Technical Specification

  • Native iOS App
  • Push notifications for clients to keep customers informed through direct messaging
  • Built in Touch ID access to app
  • No offline functionality to keep sensitive data as secure as possible
  • Deloitte Tech Fast 50 winner 2014
  • Appsters winner for best use of API 2014
  • Ranked as the top app developer outside of the US by research firm Clutch
  • UXUK Winner 2014
  • Mubaloo innovation lab

Company registration number: 0‌6770774.

Registered address: Mubaloo, 3 Grosvenor Gardens, London, SW1W 0BD